FaQs. General Information

How do I place an order?

Click on ‘buy now, to add product to your cart
Click on ‘Go to next step’ in the top right corner
You will then need to fill in your contact details and preferred shipping address
Choose your preferred payment option before clicking on the ‘Confirm order’ button

Are there any hidden costs or charges if I order from Andaaz?

Andaaz never add any extra cost after check out from the order confirmation page.

Is there any return or exchange policy?

Damage product claim acceptable within 2 working days
You need to ship us back the damage part only
After receiving of the damage part, Perfect item will be sent within 7 working days
NO EXCHANGE AND RETURN POLICY WITHOUT ANY VALID REASON

How can I track my order?

You can directly contact our customer care at 03222772232 / 03112500040

“The contract is agreed” – by completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

By using the website to buy products online, you confirm that you are at least 18 years old.

Ordering
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us.

We do not have to accept your order, and for example, we will not accept your order if:

  • We do not have the products in stock
  • Your payment is not authorized
  • There is an error on our website regarding the price or other details of the products
  • You have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Cancelling an order before the product has been sent

If you change your mind after placing an order, you can cancel it at any time before we send it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

Returning products after sending

Each product sold through Andaaz site has all the open picture details, please read the details carefully. We do not take returns we only accept exchanges in case of damage.

Pricing and payment

Prices throughout the website are quoted in PKR, and payment can only be accepted in PKR.

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.

Advance payments are for the international users, after payment receiving order will be dispatched accordingly.

Delivery information

Please see individual product sales pages for information about delivery and shipping charges, where applicable.

For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.

Changes to Terms & Conditions for buying products online

We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.

If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.

Thank you,

OUR CUSTOMERS PRIVACY IS VERY IMPORTANT TO US! Andaaz Online Store WILL NOT share ANY customer information or database with ANY other company. Andaaz Online Store does not believe in or practice spamming. Third-Party Web Beacons: We use third-party web beacons from google to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.

How Secure Is Information About Me?

– We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

– We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

– It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. For more information on how to sign off.